All items purchased from www.onaya.in are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
We offer FREE SHIPPING, as well as FREE PICK-UP in case of custom-sizing requests for all orders in India.
The estimated delivery time will differ with each order. Typically, we take around 7 to 10 business days to deliver an order for our ready-to-wear apparel, and 14-21 days for our custom-sized apparel.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
We would send you a tracking number and link to our courier company with your shipping confirmation email so you can track your order.
At times orders can get delayed for reasons outside of our control. If your order is delayed beyond 2 weeks of the estimated Delivery Time for some unforeseen reasons, we will get in touch with you to check if you would still like to continue with your order.
Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.
Saturdays, Sundays and public holidays are not set as business days for standard deliveries.
Onaya Fashions Pvt. Ltd. delivers to most states and cities in India. Since courier companies do not deliver to P. O. Box address, it is necessary when buying through the site to enter your full street address along with pin/zip code.
Deliveries are generally done during the normal business hours of courier companies.
There are no pick-ups from the store on Sundays and public holidays, as our logistics partners do not pick-up packages on those days.
Some courier companies charge a penalty for incorrect or incomplete shipping addresses, viz. wherein the address and zip code do not match. In such cases Onaya Fashions will not bear the cost of any such penalties and/or fees, this will be entirely to the customer’s account.
Please therefore ensure that your shipping address is entered correctly.
If a package is sent back to our warehouse as undeliverable, the customer will assume any re-shipping costs.